Privacy Policy

Last updated: March 8, 2022

The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. This policy applies to all products and services built and maintained by Salesclerk LLC (collectively, "Services")

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity and Access

When you sign up for our Services, we typically ask for identifying information such as your name, email address, and company information. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our Services, but we do not normally look at or access that picture. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

Billing Information

When you pay for our Services, we ask for your credit card and billing address. That’s so we can charge you for the service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and billing address, for account history, invoicing, and billing support.

Geolocation Data

We log all access to our Services by full IP address so that we can always verify no unauthorized access has happened. Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases. We blind all web analytics data after 30 days.

Website Interactions

When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data may be tied to your IP address.

Voluntary Correspondence

When you write Salesclerk with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

Location of site and data

Our Services and web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, accessing any of our Services and/or providing us with your information, you consent to this transfer.

Modification to this Policy

We may update this policy as needed to comply with relevant regulations and reflect any new practices. The updated Policy will be posted online. If the changes are substantive, we will announce the update through our usual channels for such announcements such as blog posts, banners, or emails. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. To make your review more convenient, we will post an effective date at the top of this page.

Questions

If you have questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information, please get in touch by emailing us at privacy@salesclerk.co and we’ll be happy to answer them!